Privacy Policy

1. Introduction

Renocast respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit renocast.co.za, submit an enquiry form, email us, phone us, request product information, request a quote, or otherwise communicate with Renocast.

This policy applies to website visitors, potential customers, customers, suppliers, contractors, and any other person who provides personal information to Renocast.

The current website is a simple enquiry website and does not include an online checkout.

2. Who we are

For the purposes of this Privacy Policy, "Renocast", "we", "us", and "our" refers to Renocast, the trading name of Capiogenix Investments CC.

3. Personal information we collect

We may collect personal information that you provide directly to us, including:

• your name;
• email address;
• phone number;
• project location;
• product interest;
• approximate area, quantity, or project measurements;
• photos, drawings, sketches, or project notes that you send to us;
• billing details, where relevant;
• communication history with Renocast.

We may also collect limited technical information when you use our website, such as browser type, device information, pages visited, and website usage data, depending on the website hosting, form, security, and analytics tools used for the site.

4. How we collect your information

We collect personal information when you:

• complete a contact or enquiry form on our website;
• email Renocast;
• phone or message Renocast;
• request a quote, invoice, product information, or project guidance;
• place an order;
• send us photos, measurements, drawings, or sketches;
• interact with our website or online content.

5. Why we use your information

We use personal information for legitimate Renocast business purposes, including to:

• respond to enquiries;
• discuss your outdoor paving or cast stone project;
• recommend suitable product options, finishes, colours, or approximate quantities;
• prepare quotes, invoices, and order documentation;
• arrange project-related communication;
• keep records of enquiries, quotes, orders, payments, and customer communication;
• improve our website, products, service, and customer experience;
• comply with legal, tax, accounting, and regulatory obligations;
• protect our business, website, customers, and rights.

We will not sell your personal information.

6. Marketing communication

We may contact you about your enquiry, quote, order, or project.

We will only send general marketing communication where we are legally permitted to do so or where you have agreed to receive it. You may ask us to stop sending marketing communication at any time by contacting hello@renocast.co.za.

7. Sharing of personal information

We may share personal information with trusted third parties where necessary for our business operations, including:

• website hosting and form service providers;
• email and communication service providers;
• accounting, bookkeeping, tax, and administration service providers;
• transport providers, where relevant to an agreed order;
• professional advisers, where necessary;
• legal or regulatory authorities, where required by law.

We only share information where there is a proper reason to do so and we require service providers to treat personal information responsibly.

8. Storage and security

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, and destruction.

No online system, email system, or data transmission method is completely secure. You should avoid sending highly sensitive information through ordinary website forms or email unless necessary.

9. Retention of information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to respond to enquiries, manage quotes and orders, maintain business records, comply with legal obligations, resolve disputes, and protect our rights.

Where information is no longer needed, we will take reasonable steps to delete, destroy, or de-identify it.

10. Your rights

You may contact us to:

• ask what personal information we hold about you;
• ask us to correct or update your information;
• ask us to delete information, where legally permitted;
• object to certain processing of your personal information;
• withdraw consent, where we rely on consent;
• ask questions about how we handle your information.

Requests can be sent to hello@renocast.co.za.

We may need to verify your identity before assisting with certain requests.

11. Cookies and website analytics

Our website may use cookies or similar technologies to help the website function, protect forms from misuse, improve performance, understand visitor behaviour, and improve our content.

You can usually set your browser to refuse or delete cookies. Some parts of the website may not work properly if cookies are disabled.

12. Links to other websites

Our website may contain links to third-party websites. Renocast is not responsible for the privacy practices, security, or content of third-party websites. You should review the privacy policy of any external website you visit.

13. Children's personal information

Our website and services are not aimed at children. We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website with the updated date.

15. Contact us

Questions or requests about this Privacy Policy can be sent to:

You may also contact the Information Regulator South Africa if you believe your personal information rights have not been respected.